Frequently Asked Questions
Everything you need to know about your TwCare style journey.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return and exchange policy for all unworn items with original tags attached. Simply visit our Returns Portal to start the process.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Do you offer international shipping?
Yes, TwCare ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
How should I care for my TwCare garments?
To maintain the quality of your clothes, we recommend following the specific care instructions on the inner label, generally involving cold washes and air drying.